Company Cell Phone & Social Media Policy

The way a company handles their social media & cell phone policy can have a big impact on their business. Even the EEOC has documented ideas on social media policies.

Here at Online Business Communications Basics we use the following policies:

SOCIAL MEDIA POLICY

• No employee, except our social media department, should be posting information to any of the companies social media accounts.
• No employee should be discussing company information or business on any of their own personal social media accounts.
• No employee should use company equipment to log onto their own personal social media accounts.
• No employee should use any company logo's or trademarks on their own personal social media accounts.
• No employee should make statements that are detrimental, disparaging, or defamatory to the employer or discuss workplace dissatisfaction on their own personal social accounts.
• No employee should be on their personal social media accounts during work hours. The only acceptable time for employees to be on their personal social media accounts is when they are on their company allotted break times.
• No employee should threaten, harass, sexually harass or intimidate any co-worker over their own personal social media accounts.

CELL PHONE POLICY

• No employee should be using their personal cell phone devices during work time, including calling or texting, unless it is for business or for family emergencies. Emergencies are the only reason to be using personal cell phones during work times.
• Employees who are issued company cell phones are to only use company cell phones for company business, especially during work hours.
• Employees using company issued cell phones should only use them for business related issues. They should not be used for personal reasons including personal texts, calls, etc.
• No employee should use company issued cell phones to access inappropriate web sites or in any way that could be considered inappropriate.
• Employees using company issued cell phones should not use company cell phones while driving, whether they are driving company cars or personal cars.
• No employee should use personal or company issued cell phones to threaten, harass, sexually harass, or intimidate any co-worker during work hours or off hours personal time.
• Employees are to only access their own personal social media accounts on their own personal cellphones(or other personal device), not their company issued cellphones, on company allotted break times, not during work hours.

We have included an article from Hr360 with 7 tips to creating your company's social media policy.

Survey

Please help us out by taking this Survey we are doing for our Online Business Communications class.

Training Video - How to Leave a Good Phone Message

We have prepared training videos for you on how to leave a good phone message.

Answering the Phone Properly - Training Video

We've provided you with a training video on how to answer your company phone properly

Taking Good Phone Messages - Training Video

We've provided you with a training video on how to take good phone messages.

Tips to writing  a professional e-mail

• ·      Keep it short and to the point (People get bored easily).
• ·       Use a professional tone when writing your e-mail (Make sure all emails are business appropriate). 
• ·       Never use your business e-mail for personal use.
• ·       Errors are not acceptable (proof read everything).
• ·       Always file in the subject line.
• ·       Be very clear in your subject line.
• ·       Never assume that when you delete your email is gone it is never really gone it is normally relocated.
• ·       All business e-mails should begin with a salutation and end with a closing. 

Leaving a Voicemail Message

When you call a company and they don't answer, do you know how or what to leave on the voicemail? I will be helping figure out the best way for you to leave a good voicemail. Here are some good tips on how to leave a good voicemail.

1. Limit Background Noise. This is important to do. If the person you called can't hear with the background noise how are they able to call you back. You can lose out on an opportunity to project a professional image and also risk making the callers feel unimportant. 
2. Be Unique. Be creative and stand out from everyone else.
3. Have some fun. You don't have to sound like a robot.
4. Engage Your Callers. It'll show the impressions that you leave with it.
5. Don't Forget to Smile. When you talk on the phone and you smile, the person on the other end can tell in your voice. Smiling helps create a tone and message that convey how much you care about your caller.
6. Write it Out and Rehearse it. Some people may have a hard time conveying an unscripted message without few pauses and 'um's here and there. It doesn't sound very good. You'll sound more confident and clearer.
7. Identify Yourself and Your Business. Not everyone can tell people by there voice. This is why it's important to identify yourself and your business.
8. Let Your Callers Know What to Tell You. This is more for the callers than you. It's helpful if you have more information than just your name and number.
9. Update Your Greeting Frequently. It keeps it interesting and fresh. Include new information, tell callers when you're away, when you'll be back, and who they can talk to in the meantime.
10. Keep it Upbeat. Avoid negative words like sorry, unfortunately, and can't. Using upbeat language and smiling will give your voicemail the oomph it needs to keep your callers happy and satisfied.

Now that you know the best way to leave a good voicemail, just remember don't rush through it. Keep it slow and steady. That way when the caller listens to your voicemail they will be able to understand what your saying. Check this site out Voice Mail Scripts for Success. It can give you an idea on how to get started or even use these to help you leave a good voicemail.